Here are six important factors to consider when choosing an Oracle Cloud ERP Managed Service Partner. Advise on new features and quarterly updates As you may be aware, new enhancements or product innovations are released automatically into your...
Benefits of having a robust Oracle SaaS Managed Service Agreement A well-defined Managed Service Agreement establishes clear objectives and deliverables, and helps technology partners gain their customers’ confidence. As a technology expert we have worked with...
Importance of Knowledge Management in Managed Support Services It is challenging to provide service quality as well as quantity in IT support services without a robust knowledge base, essential to solving requests and recurring system issues that can rack up huge...
Transition is the first and one of the most crucial phases of the engagement with the customer, and for the support program, it is the vehicle for moving to a Managed Services model. Effective transition of knowledge and services is essential for the success of...
Most of our customers engage with us to help them proactively manage the services in Oracle Cloud. In any large implementation, there are various moving parts such as integrations, applications, data warehouses, on-premise systems, third-party cloud systems,...
Governance Structure Oracle Managed Support services require a clearly defined governance structure because there are several parties involved in the support process. There are end users raising the requests or incidents, there is a level 1 support team that receives...
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