Importance of Knowledge Management in Managed Support Services It is challenging to provide service quality as well as quantity in IT support services without a robust knowledge base, essential to solving requests and recurring system issues that can rack up huge...
Transition is the first and one of the most crucial phases of the engagement with the customer, and for the support program, it is the vehicle for moving to a Managed Services model. Effective transition of knowledge and services is essential for the success of...
Most of our customers engage with us to help them proactively manage the services in Oracle Cloud. In any large implementation, there are various moving parts such as integrations, applications, data warehouses, on-premise systems, third-party cloud systems,...
Governance Structure Oracle Managed Support services require a clearly defined governance structure because there are several parties involved in the support process. There are end users raising the requests or incidents, there is a level 1 support team that receives...
Fusion Practices focuses on the delivery and support of service, and value to the business, users, and customers. Our support model provides comprehensive support for all the functions across Finance, Procurement, HR system and its configuration components. Ours is an...
Fusion Practices uses an incident model streamlining the process in its implementation of Oracle Cloud ERP and reduces risk with a formal ticketing process with prioritisation, categorisation, and Service Level Agreement (SLA) requirements. Our support team...
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