Importance of Knowledge Management in Managed Support Services
Importance of Knowledge Management in Managed Support Services It is challenging to provide service quality as well as quantity in IT support services without a robust knowledge base, essential to solving requests and recurring system issues that can rack up huge...
Why transition to Fusion Practices Managed Support?
Transition is the first and one of the most crucial phases of the engagement with the customer, and for the support program, it is the vehicle for moving to a Managed Services model. Effective transition of knowledge and services is essential for the success of...
Fusion Practices’ Testing Strategy for Oracle ERP Cloud Implementation
Testing is the process of evaluating a system or its component(s) with the intent to find whether it satisfies the specified requirements or not. The testing process Planning, design and performance of testing are carried out throughout the software development...
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