
Fusion Practices Support Model: Our Structure and how we ensure quality
Fusion Practices focuses on the delivery and support of service, and value to the business, users, and customers. Our support model provides comprehensive support for all the functions across Finance, Procurement, HR system and its configuration components. Ours is an...
Optimizing Incident Management Process while Implementing Oracle Cloud ERP
Fusion Practices uses an incident model streamlining the process in its implementation of Oracle Cloud ERP and reduces risk with a formal ticketing process with prioritisation, categorisation, and Service Level Agreement (SLA) requirements. Our support team...
Fusion Practices’ knowledge database for Managed Support in Oracle Cloud ERP
For the customers that Fusion Practices provides managed support services, we often see that similar kind of issues may be reported. It is important to find permanent fixes to these issues to bring the ticket count lower. In some other cases, we see situations where...
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