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Fusion Practices Support Model: Our Structure and how we ensure quality 

Fusion Practices Support Model: Our Structure and how we ensure quality 

by Hari Kudchadkar | May 25, 2022 | Blogs, Managed Support Services

Fusion Practices focuses on the delivery and support of service, and value to the business, users, and customers. Our support model provides comprehensive support for all the functions across Finance, Procurement, HR system and its configuration components. Ours is an...
Optimizing Incident Management Process while Implementing Oracle Cloud ERP

Optimizing Incident Management Process while Implementing Oracle Cloud ERP

by admin | May 23, 2022 | Blogs, Managed Support Services

Fusion Practices uses an incident model streamlining the process in its implementation of Oracle Cloud ERP and reduces risk with a formal ticketing process with prioritisation, categorisation, and Service Level Agreement (SLA) requirements. Our support team...
Our Oracle Cloud ERP Managed Support Service Level Agreement (SLA) and Approach

Our Oracle Cloud ERP Managed Support Service Level Agreement (SLA) and Approach

by admin | May 23, 2022 | Blogs, Managed Support Services

Fusion Practices’ goal is to deliver and exceed the agreed service and quality levels in Oracle Cloud ERP Managed Support Services by providing best practices, shared knowledge and guidelines to activities that contribute to IT operational excellence, using the...
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