BPN Project Management
BusinessProcessNow’s Project Management curates all that you would require to effectively manage a project under a single platform right from the phase of initiation until closing of the project which would include planning, executing, controlling, and closing the work in order to achieve the set goals.
BusinessProcessNow’s Project Management is made up of multiple modules which are combined to ensure that you have all that you may require to run a project.
Features that BPN Project Management Module Offers
- Task Management
Task management will assist you in managing tasks through its life cycle—from planning, testing, tracking, reporting and completing the activity
- Service Desk
A service desk is a communication center providing a single point of contact (SPOC) between a business and its clients, staff and business partners. It is intended to guarantee that customers receive adequate assistance in a timely manner thereby improving overall customer satisfaction
Workforce Management (WFM) helps you assign tasks and responsibilities based on roles and skills of staff, thus controlling labor costs, boosting productivity, and minimizing compliance risk. Track your agents with Geo Tracking enablement and be aware of your employees whereabouts at any given time
Define People and Users within the application and assign Roles to them that have been predefined in your system library based on your requirements. Create User Groups based on User Function, Alignment or Business Processes
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