Project Management

Project Management

by Rochelle Cunningham

 

BPN Project Management

BusinessProcessNow’s Project Management curates all that you would  require to effectively manage a project under a single platform right from the phase of  initiation until closing of the project which would include planning, executing, controlling, and closing the work  in order to achieve the set goals.

BusinessProcessNow’s Project Management is made up of multiple modules which are combined to ensure that you have all that you may require to run a project.

Features that BPN Project Management Module Offers

  •    Task Management

Task management will assist you in managing tasks through its life cycle—from planning, testing, tracking, reporting and completing the activity

  •    Service Desk

A service desk is a communication center providing a single point of contact (SPOC) between a business and its clients, staff and business partners. It is intended to guarantee that customers receive adequate assistance in a timely manner thereby improving overall customer satisfaction

  •    Workforce

Workforce Management (WFM) helps you assign tasks and responsibilities based on roles and skills of staff, thus controlling labor costs, boosting productivity, and minimizing compliance risk. Track your agents with Geo Tracking enablement and be aware of your employees whereabouts at any given time

  •    Community 

Define People and Users within the application and assign Roles to them that have been predefined in your system library based on your requirements. Create User Groups based on User Function, Alignment or Business Processes

Sample Screenshots

Project Management Queue

Project Management Queue

 

Project Management Project Details

Project Management Project Details

 

Project Management Project Details Cont

Project Management Project Details Cont

If you have further questions regarding BPN Project Management, Feel free to Contact Us !

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