Author: Rochelle Cunningham

Oracle Integration Cloud – OIC – Introduction – Part 1

by Rochelle Cunningham Rochelle Cunningham No Comments

Oracle Integration Cloud – OIC – Introduction – Part 1

 

The principal aim of writing this blog is to publish the most frequently used real-time industry use cases where OIC is used. For those of you who have limited knowledge of OIC – Oracle Integration Cloud is a cloud based Integration tool. It seamlessly integrates on-prem applications with Oracle Cloud (SaaS) or other Cloud Apps (as Workday, Salesforce etc.) to other Cloud Apps. Like any other integration tool in the market (as Dell Boomi) – OIC relies on ADAPTERS to create connections with the end points. End Points mean source and destination entities between which data is to be exchanged. Imagine OIC as a pipe capable of transforming, mapping data between two discrete entities – Adapters connect to these entities. In OIC – data is read, mapped, transformed, orchestrated from Source via Connection Adapters with usual stuff as fault Handling (local and global) available and is transferred to the Destination again via Connection Adapters.

OIC is a PaaS service as available from Oracle.

Frequently Used Design time Components in OIC
  1. Connections – We need to create Connections by using the Adapters available. Adapters are available for SFTP, ATP Databases (for connecting to Cloud Autonomous Data Waterhouse ADW Database), Salesforce, Workday, Miscrosoft Outlook, Local Databases, Local File Servers, SOAP, REST, Oracle SaaS Applications etc.
  2. Agents – Agents are used by OIC to connect to on-prem entities such as a local database or a local file server (not FTP/SFTP).
  3. Lookups – They are like SOA’s Domain Value Mappings or in simple terms “KEY-VALUE” pairs. We define a lookup say COUNTRY LOOKUP with the values:

US – United States; UK – United Kingdom; IN – India

In the integration, we would invoke look up with the key, say US and get the value United States. Lookups are very handy when migrating integrations from one environment to the other where the values will keep changing. So all such dynamic values will be maintained in the Lookups and referred to in the integration and no need to make changes in the integration post migration.

4. Integration – Now this is the main component i.e. the Integration itself. It will be covered in the next blog.

Understand Integration as the main process that does the fetch, transform, mapping and data transfer between source & mapping.

The next blogs will cover topics which will include

  •    Integration Build
  •    Integration Design Patterns
  •    Fault Handling
  •    Use-Cases in Industry – Use SFTP, SOAP, REST, ATP Adapter connections to integrate applications, understand how to invoke Oracle SaaS (HCM/Financials) FBDI/HDL and load data, understand how to kick of ESS programs in SaaS from OIC, understand how to launch BI Publisher Reports in SaaS and extract data to OIC.
  •    Migration of OIC components from one instance to other

This is just a draft article that is put together to explain OIC – about which a lot of stuff is present on the web in cryptic language .The main intent behind this was to explain OIC in a language that is easier to understand.

If you would like to know more about OIC,feel free to Contact Us.

 

About the Author 

Bipul Shukla is the lead integration architect at Fusion Practices working on technologies.He has been working on Oracle Integration Cloud (OIC) since a year ago and in the past 12 months has gained a lot of knowledge on the subject.

 

Data Integration

by Rochelle Cunningham Rochelle Cunningham No Comments

 

BPN Data Integration

Data integration allows users to integrate data from various sources or from their existing systems either on single direction or multi-directional mode. The data is extracted from the sources, stored and consolidated into a unified cohesive data set enabling users to make informed and wise decisions

Features that Data Integration Module offers

  •   Multi-Channel Access

Our integration capability offers multi channel access to legacy applications

  •   Modernise IT Systems

Assists in modernizing the IT systems and provide consistent high quality front end

  •   Integrate Processes to systems

Enables the users to enforce their business processes and integrate those processes to a variety of their systems

  •   Monitoring Dashboard

Monitor integrations through the monitoring dashboards to ensure all integrations across systems is working as expected

  •   Alerts, Notifications & Ticket Generation

Exception based alerts and notification systems to ensure unforeseen issues with data integration are resolved promptly. Easily generate tickets based on predefined set of rules.

  •   Integration across Source Systems

Automate business processes internally and also across third parties by seamlessly integrating business processes across source systems of your partner network ie. vendors or customers

Some Verticals where Data Integration Module is best suited

  •   Banks
  •   Hospitals and Pharmacies
  •   BPOs
  •   Restaurants and Hotels
  •   Schools and Colleges
  •   Any sector which requires data integration to be performed

 

Public Issues Management

by Rochelle Cunningham Rochelle Cunningham No Comments

 

BPN Public Issues Management

BPN’s ‘Public Issues Management’ module is apt for government agencies or councils or charitable organisations who provide various services to the civilians or members of the community.

Civilians can raise concerns by just submitting service requests’ on our portal and the issue gets escalated to the right concerned authority for the next course of action. The citizen can monitor the progress at the comfort of his home and track the request until the status changes to resolved. Constant alerts, notifications and reminders are sent to both the citizen and the official about the service request until closure.

Features that Public Issue Management offers 

  •    Workflow

Define workflow for the said activity with detailed list of tasks involved

  •    Scheduling

Based on the workflow, assign task to team members and schedule each task. Displays notifications and set alerts for activities

  •    Report Issues

  Reporting an issue is just a click away! Users can easily report any issue related to “Public Services” (ex: Report Graffiti, Broken street lights, waste collection, paving issues, damage sign, fallen trees, manhole cover, dead animal on road, dog fouling, potholes, flooded drain etc)

  •     Real Time Activity Update

Allows staff to mark the status of the tasks assigned to them giving a real time update of all the tasks and activities

  •     Effort Monitoring

The system can generate detailed reports on time and effort put in by team members to manage workforce efficiently

  •     Real-Time Location Mapping

Users can choose their live location to report a particular issue which then can be used by the respective department to track the location and fix the problem

  •     Rule Based Routing

 Issues can be routed to the relevant departments based on the predefined rules, roles and conditions

  •     Track Reported Issue Status

Users can track the status of the reported issues and monitor progress to know by when the problem would be resolved

  •     Integrated Google Maps & ‘Nearby’

Track and assign location to a task with integrated google maps. Find out options or stores near you, see existing service requests to avoid duplication using the ‘nearby’ option

  •     Payment Gateway Integration

Easily integrate any payment gateway to the module enabling users to make payment within the portal

Some Verticals where Public Issues Management is best suited

This module is built specifically for the Government.

  •    Efficient Management of Waste – BPN’s ‘Waste Management’ module allows the municipality to plan and schedule waste collection including segregation of waste. Citizens and officials can track Garbage Collection Vehicles so that disposal is as per schedule.
  •    Public Transport Management – BPN ‘Transport’ module allows authorities to create various ‘ServiceRequests’ forms for citizens to be able to report potholes, street lights which are not functional, blocked roads, illicit graffiti, dirty public transport etc.
  •    Power/Electricity Management – Authorities can plan and schedule power supply and power cuts across various areas/wards.Citizens will be updated about the same.Citizens can also report any complaints they face regarding power supply like transformer outburst, continuous power cut, open wires on the road.
  •    Water Supply Management – Efficiently Manage Water Supply to various areas/wards and solve any requests raised by citizens regarding Water. Citizens can report issues related to water supply like shortage of supply, no supply at all, breakage of pipes, motor or pumps not working etc
  •    Social Justice and Empowerment Management – BPN allows social welfare authorities to manage staff and activities. Senior citizens or eye witnesses can  report harassment,lack of facilities, lack of staff, poor quality food etc using our portal. Such reported issues get routed to the concerned authority and the action they take can be monitored and tracked until closure of the issue
  •    Education Management – Students/Parents can report hygiene issues, safety issues, seat allotment issues, shortage of staff, poor quality food, lack of baby-care facilities etc. on our portal and the same gets routed to the education department officials. The performance of the school and teachers can also be monitored based on the defined set of rules.

Public Issues is best suited for following Roles

  •    Citizens
  •    Students/Teachers/School Staff
  •    District Collectors
  •    Ministers
  •    Police and Head of Police
  •    Government Employees
  •    Anyone with basic knowledge of computers. There is no technical expertise required to use the portal!

Sample Screenshots 

Public Issue Management

Public Issue Management

Disclaimer : This solution is available for America, Asia and African countries. Currently this module is not available in UK.

Risk Management

by Rochelle Cunningham Rochelle Cunningham No Comments

 

BPN Risk Management

Risk management allows you to define, monitor and analyze risk parameters based on various defined risk categories. Automate the risk management process to be on top of the potential risks in-order to avoid customer dissatisfaction or failure of any business process.

Every business is prone to a certain percentage of risk and if well handled, the risk level can be reduced drastically. Our ‘Risk Management’ module lets you define risk parameters and continuously strives to mitigate any potential risk by sending you notifications and alerts for your intervention.

Features that Risk Management offers

  •    Define Risk Parameters

Define category of risks, parameters, probabilities and impact of such risks

  •    Assign Risk Score

Risk scoring rules can be defined enabling users to rate various parameters and accordingly the risk score can be generated

  •    Multiple Visualization Methods

Risk score can be visualized in multiple formats like html, text, images etc

  •    Accuracy Testing of Score

Once risk score is configured, the admin can run a risk score test to check accuracy

  •    Alert Management

Set alerts based on predefined rules and risk criteria. Define any number of alerts based on the requirements to be notified

  •    Problem Management

Classify, evaluate, and resolve issues. Analyze root causes and decrease repeated failed occurrences to increase the productivity and performance of the team

Some Verticals where Risk Management is best suited

Bank and Insurance Sectors

Define Rules to assess Risks – Create a set of rules to define risks and risk parameters which can then measure the impact of the Risk
View Reports – View Reports in any format such as texts,images,charts,graphs, etc.
Shorten Eligibility Criteria Process Time – Determine the  eligibility status in a shorter time as the process of determining eligibility and premium is automated.
Auto-Escalation to third party examiner – If the risk score exceeds a particular score, the report can be auto-escalated to the 3rd party examiner who can inturn verify and submit his opinion through the portal.

Project Lifecycles

Define Risks – Define rules to specify risks and risk parameter
Set-up Alerts and notifications – Set up alerts to be displayed when any activity meets the defined risk parameter
View Reports – View Reports in any format such as texts,images,charts,graphs, etc.

Restaurants and Hotels

Food Quality Risk – Continuously assess food quality standards to be on top of possible risks with the quality of food and hygiene factors.
Customer Risk Evaluation –  Based on the profile of the customer, evaluate the risk parameters before allotting hotel rooms/stay

Roadways and Infrastructure

Access Risks – Assess all possible risks that may occur
Define Alerts – Define different alerts to be notified based high impact risks or low impact risk
View Reports – View Reports in any format such as texts,images,charts,graphs, etc
Set-up Issues and Solutions – Set-up Issues and Solutions to be followed when they occur due to any Risk.

Hospitals – Labs and Pharmacies

Access Risks – Assess all possible risks that may occur due to mistreatment or misconduct
Define Solutions – Define Solutions to be followed in case any unforeseen risk occurs.
View Reports – View Reports in any format right from images,charts,graphs, to even texts

Risk Management is best suited for the following Roles

  •    Hotel Staff
  •    Managers
  •    Insurance Agents & Managers
  •    Underwriters / Third Party Verifiers
  •    Employees
  •    Anyone with basic knowledge of computers. There is no technical expertise required to use the portal!

Sample Screenshots

Risk Management

Risk Management

Asset Management

by Rochelle Cunningham Rochelle Cunningham No Comments

 

BPN Asset Management

BPN’s Asset management module automates workflows for all of your asset life cycles. It helps list and track inventory,  financials, contractual details of hardware, devices, software as well as non-IT assets. Once an asset is deployed, our tool helps record all maintenance activities and schedule periodic audits up to the retirement of assets.

The Asset Management module is built to make sure you have access to complete management of your valuable assets.

Features of  Asset Management offers

  •     IT Asset Management

Monitor full asset life cycle from procurement to disposal. It allows auto-discovery and management of all hardware and software inventory deployed in your network

  •    Software Asset Management & License

Manage software licenses and agreements, update or renew or cancel as per business requirements

  •    Purchase Orders

Use purchase order workflow to facilitate new order request, vendor selection, approval and purchase process

  •    Reports

Generate comprehensive predefined / custom inventory reports

  •    Import Existing Data

Import current asset information from any third party application into the portal

  •    Master Data Management

Add dynamic fields to capture more relevant information

  •   Barcode Reader

Invoicing and tracking made easy with integration of barcode reader

Some Verticals where Asset Management is best suited

Sectors where BPN Asset Management can be used on a high level include

Banks

Track Assets – Track the organization’s assets and its lifecycle
 Organise Assets – Categories and organise your assets for easy access at any point of time

Hospitals and Pharmacies 
 
Manage Assets – Track the organization’s assets and inventory of hospital equipment, Blood, medicine etc
Generate and View Reports of assets – Generate and View reports on the assets to stay on top of everything.

Restaurants and Hotels
 
Follow through with Purchase Orders – Follow through with purchase orders till receiving the material.
Track Assets – Be up to date with all your Assets including furniture, electronic equipment, software licenses etc

Schools and Colleges

Manage Assets – Stay on top of your assets including infrastructure,furniture, school material, indoor & outdoor equipment etc to ensure smooth functioning of the institution

Asset Management is best suited for following Roles

  •   General Managers
  •   Procurement Managers/ Agents
  •   Finance Head
  •   Purchase Manager
  •   Inventory Manager
  •   Delivery Agents
  •   Anyone with basic knowledge of computers. There is no technical expertise required to use the portal!

Sample Screenshots

Asset Management - List of Assets

Asset Management – List of Assets

 

Asset Management - Asset Details

Asset Management – Asset Details

 

Asset Management - Asset Details Cont

Asset Management – Asset Details Cont

Sales Management

by Rochelle Cunningham Rochelle Cunningham No Comments

 

BPN Sales Management

Sales activities mainly begins with directing the sales force, positioning the intent for the team, planning and overseeing the process, and securing the accomplishment of the set goal.

BPN’s Sales management module will help you automate your complete sales activities with 4 important built-in modules which include product listing, creating leads, converting leads to opportunities and opportunities to customers by sending quotations and signing the contract.

Features that Sales Management Module offer

  •    Products

List and Manage products with their barcodes, description, quantity, color variations etc. under one single view. You can also manage inventory to know how many products are readily available to market. With the Master Data Management option, you can add dynamic fields to capture more relevant information related to the product

  •    Lead Management

Create and manage leads based on buying ability, interest, requirements etc. Define rules to move cold leads to warm and then to hot leads. Automatic conversion of hot leads to opportunities based on predefined set of rules

  •    Opportunities

Enables you to monitor and evaluate the status of each opportunity and plan necessary course of action to convert an opportunity into a sales. You can generate reports, analyse and guide team members about the approach to be taken to handle every opportunity

  •    Quotes

Define and Generate quotes based on set of rules, apply discounts or early bird offers, maintain a record of proposals sent with a version control system

Some Verticals where Sales Management is best suited

On a broad spectrum where BPN Sales Management can be used would be

Online/Offline Shopping

List and Manage Products – List all available products including the description,available colours and barcodes available in the store/online(if applicable).The list is auto- updated as the product diminishes .
Quotes – Define quotes or discounts based on a defined set of rules
Lead Management – Stay on top of leads and convert leads to opportunities, opportunities to Sales.

Real Estate

Track Opportunities – Track all your positive opportunities in one place.
 Quotes – Define prices/quotes based on a defined set of rules.
List Properties – List all available properties including all amenities that the property provides.This list will auto-update as the properties get sold.

FSM & Banks & Insurance

 List Amenities – List every amenity that is available ,as the amenities get less,the list will be updated to reflect the same.
Quotes – Define quotes to reflect what the business offers based on a defined set of rules.

Sales Management is best suited for the following Roles

  •    Sales Managers
  •    Sales Executives
  •    Field Service Employees
  •    Real Estate Agents
  •    Anyone with basic knowledge of computers and is involved in the Sales process. There is no technical expertise required to use the portal!

Sample Screenshots

Sales Management - List of Products

Sales Management – List of Products

 

Sales Management - Quotes

Sales Management – Quotes

Task Management

by Rochelle Cunningham Rochelle Cunningham No Comments

 

BPN Task Management

Task management will assist you in managing tasks through its life cycle—from planning, testing, tracking, reporting and completing the activity. You can easily align all of your business processes within one single platform.

BusinessProcessNow has inbuilt Task Management which allows you to assign tasks to the team members or reporters or even third party vendors. Post assigning the tasks, the manager can track the progress and status of all the tasks within a single view.

Features of Task Management Module Offers 

  •   Taskflow Customization

Easily customize the task flow with multiple customization options available in the module enabling you to address any challenges from the simple tasks to the tasks that require more attention

  •   Easy Collaboration and Storage

Hold all your discussions, files, briefings, checklists and sheets in one location and say farewell to long conferences and lengthy email threads. Add documents, notes, images etc against each task

  •   Define and Allocate Tasks

Define tasks and sub tasks to be completed by the team and easily allocate tasks to team members based on their skills and area of expertise

  •   Auto-Assign and Auto-Route

Auto assign and auto route tasks to team members based on predefined set of rules

  •   Track Real-Time Task Progress

Track the progress of each task defined in the task management tool and learn the real-time status/progress of tasks

  •   Analyse Team’s Performance

Analyse the team’s performance based on the allocated tasks and their progress

  •   Define and Monitor SLA & KPI’s 

Define SLA and KPI for team members, apply them based on the conditions and then track metrics down to the minute

  •    Create and Integrate Knowledge base

Create knowledge base which can be used as a training material and also as a help centre for your staff or your customers

  •    Email, SMS and Push Notification Service

Respond to the staff or customer through emails and SMS and schedule broadcast messages

  •    Add notes and print feature

Easily add public, internal and private notes and print forms for further processing

  •   View Interaction History

Gives appropriate information about the customer who has raised the request along with the history of all prior interactions and occurrences with the respective customer using different communication channels

  •   Multichannel Role Based Approvals

Powerful approval configuration engine that allows you to configure approval based on hierarchy, role and various other parameters using web and mobile. Define priority, status, owner etc for each task and monitor status until closure

Some Verticals where Task Management is best suited

Field Service Management
  •   Assign and Manage Tasks – The Manager can assign tasks to indivisuals or groups and manage all tasks within a single platform
  •   Auto Assign Tasks – Tasks can be auto assigned to the individual based on his close proximity to the location or skills of the individual or any defined set of rules
  •   Track Field Service Tasks – Track real time progress of the Tasks to be up to date of the happening of the scheduled tasks of the executives
  •   Define SLA for tasks – SLA’s can be defined for the tasks and emails/notifications can be configured when SLA’s are not met.
BPO
  •   Customize Workflow and Auto Assign Tasks – Customize the workflow of the tasks as per the business requirements and auto-assign tasks based on defined set of rules
  •   Auto- Route Tasks – Set up rules to auto route tasks to the preferred individual,based on any queue, wait time or any particular parameter.
  •   Track Progress – Track progress of any individual or the entire team in real-time and provide feedback
  •   Analyse Performance – Analyse the performance of any team member or the team based on defined SLA’s or KPI’s.
Hospitals – Labs
  •   Assign and Manage Tasks – Tasks related to each patient can be assigned to the hospital staff like the doctors, nurses etc. Track status of the tasks and provide feedback when required.
  •   Assign tasks to the Lab and monitor status – Assign tests/lab related tasks to the lab staff for and track status of the reports based on priority and criticalality of the patient
  •   Easy Collaboration and Storage of Lab Files – Hold all your discussions, files, briefings, checklists and sheets in one location.Add documents, notes, images etc against each task
  •   Auto – route Tasks and Results – Auto-route tasks of the hospital staff to a different staff or third party vendor based on defined parameters
  •   Automated Notifications – Notifications are sent to the patient regarding the progress of  the tasks such as lab reports or medication provided to the patient at various intervals
Schools and Colleges 
  •   Allocate Tasks to staff –  Allocate Task to desired teachers based on their skills and area of expertise
  •   Define Work Time Table – Define tasks to be performed by each teacher through the day (classes to be handled, projects to be submitted, co-curricular activities to be conducted etc)
  •   Analyse the Individual and Overall Performance – Analyse performance of an individual student or class or teacher based on assigned tasks and their progress
  •   Allocate General Tasks – Allocate General Tasks to individuals like administrator, housekeeping, third party vendors etc  (such as repair of Infrastructure,Furniture,Washroom Amenities etc)
Banks
  •   Assign tasks for team members and monitor status – Manager can assign tasks to their reports and monitor progress and status until closure
  •   Auto- assign tasks  – Auto-Assign tasks to executives based on their area of expertise and when closest to the destination or any defined set of rules
  •   Analyse Overall Performance – Analyse Performance of Bank and Bank Branches under a single platform

Task Management is best suited for the following Roles

  •    Managers
  •    Employees
  •    Field Service Executives
  •    Government Agencies
  •    Teaching  and Non-Teaching Staff
  •    Organisation Clients/Customers
  •    Anyone with basic knowledge of computers. There is no technical expertise required to use the portal!

Sample Screenshots

Task Management Queue

Task Management Queue

 

Task Management - Track Task Progress

Task Management – Track Task Progress

Contact Centre Management

by Rochelle Cunningham Rochelle Cunningham No Comments

 

BPN Contact Centre Management

The way of communicating with your clients is very important in this ever changing complex connected world.The Contact Centre is responsible for many things including Support, Interaction and to a great extent even Data Gathering.

Our Contact Center module will allow your customers to communicate in creative new ways including both, already existing ways of communicating and the new technology that will allow for easier ways for communication.The Contact Centre module is completely customizable and can be personalized to suit your individual needs.

Features that Contact Centre Management Offers 

  •     Agent Message Scripting

BPN enables agents to deliver a coherent message to contacts with a web-based contact center agent script which provides multiple email and SMS templates

  •     Contact Center Statistics

Usage of custom dashboards, opinions and alerts to monitor email Queues, Agents, Campaigns, and more in real-time statistics

  •     Online Database for Contacts

Keeps contact data at the fingertips of agents while managing client relationships

  •     View Interaction History

Gives appropriate information about the customer who has raised the request along with the history of all prior interactions and occurrences with the respective customer

  •     Knowledge base

Curate a bank of articles that agents can refer to thus helping the resolution of the problem to be reached faster

  •    Omnichannel Contact Center

Be present to follow up on your clients, and guide them step by step with live chat. Emails can be routed through a queue and agents will receive information once an email has been sent through

  •    Service Request

Add service request to any conversation and assign owner and priority

  •     Task Assignment

Create tasks against each conversation and assign to team members and monitor progress

  •     Email and SMS Notification Service

Respond to the staff or customer through emails and SMS from within the portal

  •     Payment Gateway Integration

Easily integrates any payment gateway to the module enabling users to make payment within the portal.

Some Verticals where Contact Centre is best suited

IT Sector

Consolidation of various support requests under one portal
Pipelines – You can get a quick customized glance of everything that is happening in the form of graphs and charts for easy understanding.
Interaction History – When a person gets in contact with you,you can view the person’s details and past interaction with that person.
Live Chat – This allows you to get in touch with your customers in the real world and assist them.

HealthCare 

Interaction History – Pulls up old patient records if and when required.
Hassle Free Payments – Make hassle free payments quickly thereby always allowing customer satisfaction.
Respond to Customers/Patients – Always be on time when responding to patients through our multi-channel communication system.
Online Database – Manage an online Database of all customers and employees which can be referred to as and when required.

Banking 

Interaction History –  View the customer’s history with the bank,if he has taken out a loan and paid it back or hasn’t paid it back
Broadcast Messages – Send out broadcast messages or emails to all bank customers to make important announcements
Support Customers Emails – Always be on time when responding  to customers emails.
Keep Track of Statics – Stay on top of statics with customisable dashboards to monitor valuable assets or even track interaction via emails,sms etc.

Educational Sector

Pipelines – Get a detailed glance of a students record in the form of graphs and charts.
Interaction History – View and maintain the students interaction with the institution from the time of joining.
Broadcast messages – Send out broadcasts informing  important announcements such as holidays,programs etc.Customize broadcast messages to announce homework or exam schedules for each department or class.
Quick Payment – Parents or students can make quick payments through the integrated payment gateway which ensures  that the fees is paid on time.
Communication system between parents and schools – Make use of our multichannel communication system to get in touch with parents by preferred mode of communication to understand their concerns.

Contact Centre Management Module is best suited for the following roles 

  •   Managers
  •   Employees
  •   Parents
  •   Students
  •   Patients
  •   Clients
  •   Front Desk Staff
  •   Anyone with basic knowledge of computers. There is no technical expertise required to use the portal!

Sample Screenshots

Contact Centre Management Overview

Contact Centre Management Overview

Project Management

by Rochelle Cunningham Rochelle Cunningham No Comments

 

BPN Project Management

BusinessProcessNow’s Project Management curates all that you would  require to effectively manage a project under a single platform right from the phase of  initiation until closing of the project which would include planning, executing, controlling, and closing the work  in order to achieve the set goals.

BusinessProcessNow’s Project Management is made up of multiple modules which are combined to ensure that you have all that you may require to run a project.

Features that BPN Project Management Module Offers

  •    Task Management

Task management will assist you in managing tasks through its life cycle—from planning, testing, tracking, reporting and completing the activity

  •    Service Desk

A service desk is a communication center providing a single point of contact (SPOC) between a business and its clients, staff and business partners. It is intended to guarantee that customers receive adequate assistance in a timely manner thereby improving overall customer satisfaction

  •    Workforce

Workforce Management (WFM) helps you assign tasks and responsibilities based on roles and skills of staff, thus controlling labor costs, boosting productivity, and minimizing compliance risk. Track your agents with Geo Tracking enablement and be aware of your employees whereabouts at any given time

  •    Community 

Define People and Users within the application and assign Roles to them that have been predefined in your system library based on your requirements. Create User Groups based on User Function, Alignment or Business Processes

Sample Screenshots

Project Management Queue

Project Management Queue

 

Project Management Project Details

Project Management Project Details

 

Project Management Project Details Cont

Project Management Project Details Cont

If you have further questions regarding BPN Project Management, Feel free to Contact Us !

Analytics

by Rochelle Cunningham Rochelle Cunningham No Comments

 

BPN Analytics

 

BPN Analytics is built with a view to provide a deeper understanding of the data available within our portal. You can filter, sort and analyse all the data based on various built-in parameters. This module offers numerous methods of organizing,visualizing, analysing and forecasting trends which helps with making right and smart decisions. BPN Analytics enables you to blend data to create cross functional reports to analyse current trends and forecast future trends.

Features that BPN’s Analytics Module Offers

  •     Analyze Effectively

Create dashboards, analyze trends, stay on top of your key performance indicators and know where you stand on your targets

  •    Predictive Analysis and Forecasting

Make more accurate forecasts. Measure and analyse current trends and accordingly predict future trends

  •     Real-Time Reporting

Real-time reporting gives you insights into various metrics and modules such as tickets, cases, service requests, sales trends, marketing campaigns, activity reports, team performance, task progress etc

  •     Multiple Visualization Methods

With multi-dimensional interpretation of data, you can view the data through graphs, charts and multiple visualization methods giving you a birds eye view of the current situation

  •     Sharing and Collaboration

Generate and share reports together as a team to monitor performance and plan corrective measures

Sample Screenshots

Analytics Overview

Analytics Overview

 

Analytics Report

Analytics Report

 

Analytics Report Cont

Analytics Report Cont

 

If you have further questions regarding BPN Analytics, Feel free to Contact Us !